Content

The 20nine hive mind is always buzzing.
Tap into our collective thoughts on all things tech, brand, design, story, and more.

2-Min Drill Down

Story Moments: How does a brand story live? It lives in moments. Our VP of Brand Strategy & Storytelling, Len Jacobson, shares some tips on perfecting the all-important story moments for...

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Customer Experience

3 Ways to Avoid Losing Your CX in a Single Interaction

In recent years, the value of customer experience has come into the spotlight. And it makes sense, since it’s how your brand is fully and directly activated for your most important...

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2-Min Drill Down

2-Min Drill Down: Passion Steph Berg, Director of Client Services, shares some wisdom on how ensuring both clients and creatives feel a sense of ownership can promote & preserve one all-important...

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Video

Design Philadelphia 2018: A Philly State of Mind

Become a fly on the wall (and buzzing throughout the room) at one of the most fun & interactive events at Design Philadelphia 2018. This year, we paired up with Natalie...

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Storytelling

20nine Welcomes Storytelling Veteran Len Jacobson

Although 20nine is headquartered in Philadelphia, many of our clientele are across the US, and some even span the globe. Naturally, we've...

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Customer Experience

How Brick & Mortar Retailers Can Use Storytelling to Go Beyond the Store

It’s no secret that retail — and the retail experience — is undergoing a massive transformation. This is in response to the most competitive...

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Brand Strategy

Great Brands Get a Job Done

Brands must go beyond solving a customer’s problem or relieving her pain and focus on the job she’s trying to get done at a particular moment in time. Marketers have always...

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Change Management

If the Box Doesn’t Fit…

Things change quickly in today’s hyperconnected, hyperspeed world. Industries morph and evolve, and companies predict and adapt to keep up. A lot of times, an acquisition — or a series of...

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